Return & Refund Policy

Hello, Nut!

At Hello, Nut!, we're committed to delivering insanely delicious glazed nuts and a great shopping experience. Your satisfaction matters to us, and we want every order to arrive fresh, delicious, and in perfect condition.

Please review our Return & Refund Policy before making a purchase.

1. Returns & Exchanges

Due to the perishable nature of our food products and for food safety and hygiene reasons, we generally cannot accept returns or exchanges of food items once they have been delivered.

However, if your order arrives damaged, defective, incorrect, or otherwise compromised, we're here to help make things right.

2. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

• 
  Your order number
  
• 
  A brief description of the issue
  
• 
  Clear photographs of the product and packaging
  
• 
  Any additional information that may help us investigate
  

Once we review your request, we may offer a replacement, store credit, or refund, depending on the circumstances.

3. Refunds

If your refund request is approved, we will notify you by email.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping charges are generally non-refundable, except when required by applicable law or when the refund results from an error on our part.

4. Non-Returnable Items

For health, safety, and quality assurance reasons, we generally cannot accept returns for:

• 
  Opened or partially consumed food products
  
• 
  Products returned due to personal taste preferences
  
• 
  Items damaged due to improper storage after delivery
  
• 
  Products purchased in error or ordered in the wrong quantity
  
• 
  Gift boxes or food bundles that have been opened
  

These restrictions do not limit any rights you may have under applicable consumer protection laws.

5. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We will do our best to accommodate your request before your order is processed or shipped.

Once an order has been shipped, we may not be able to cancel or modify it.

6. Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us.

We will assist you in reviewing the tracking information and investigating the issue with the shipping carrier.

If your package is confirmed lost, we will review the circumstances and determine an appropriate resolution in accordance with applicable laws.

7. Contact Us

Have a question about your order or need assistance with a return or refund?

Our team is happy to help!

Hello, Nut! Customer Support

Website: https://hellonutstore.com/

Email: helloonut@outlook.com

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing Hello, Nut! We're here to make every bite a little happier.